Senior product manager - customer platforms
PuneSarvaGram
...Data, Funnels & Adoption Metrics Define and track:■ Funnel drop-offs■ Self-service success rates■ Chatbot containment %■ Feature adoption Use data to continuously refine journeys and justify roadmap decisions. 5. Regulatory-Safe Customer Journeys Ensure all digital journeys comply with:■ RBI customer [...]
Category Customer Services & Call Centre / Sector Accounting, Finance and Management Control