Infra tech support practitioner
PuneAccenture
...Contact Center/ACD concepts (IVR, skills-based routing, queues, call flows, reporting). - Hands-on experience operating Genesys Engage, Cisco UCCX/UCCE, and/or Avaya platforms. - Experience with adjunct systems (recording, WFM, dialers, CRM, SBC) and their integrations. - Experience in automation and scripting (Python, Node.js, [...]
Job Type: Full-time
Category IT & Telecommunications