Senior product manager - customer platforms
PuneSarvaGram
...Build and prioritize backlog based on:■ Reduction in field dependency■ Reduction in support volume■ Customer success & adoption Balance short-term deflection wins with long-term platform quality. 4. Data, Funnels & Adoption Metrics Define and track:■ Funnel drop-offs■ Self-service success rates■ Chatbot [...]
Category Customer Services & Call Centre / Sector Accounting, Finance and Management Control