Application support engineer
PuneAccenture
...ensuring alignment with ITIL best practices. Perform root cause analysis (RCA) for recurring or high-impact incidents using techniques such as 5 Whys, Ishikawa (fishbone), or fault tree analysis. Identify and log problems based on incident trends, major incidents, and monitoring alerts. Work collaboratively with Incident [...]
Job Type: Full-time
Category IT & Telecommunications