Application support engineer
PuneAccenture
...the IT environment. Key Responsibilities: Own and manage the Problem Management process, ensuring alignment with ITIL best practices. Perform root cause analysis (RCA) for recurring or high-impact incidents using techniques such as 5 Whys, Ishikawa (fishbone), or fault tree analysis. Identify and log problems based on incident [...]
Job Type: Full-time
Category IT & Telecommunications
23 hours ago in Accenture