Applications & services engineer
LudhianaHeadsup Corporation Pvt. Ltd
...operations following ITIL best practices.- Manage prioritization matrices, ticket escalations, backlog hygiene, and workflow governance.- Deliver weekly operational performance reports including SLA adherence and CSAT analysis.- Ensure continuous improvement through data-driven insights.2. Applications & Portals Management :- [...]
Category IT & Telecommunications
30+ days ago in Hirist