Information technology support engineer
JaipurSitevis LTD
...enterprise applicationsManage user accounts, access, and permissions using Active Directory and Azure ADHandle incidents, service requests, and changes using ITSM tools (Service Now, Jira, etc.)Escalate complex issues to L3 teams and follow up until resolutionMaintain proper documentation, SOPs, and knowledge base [...]
Category IT & Telecommunications / Sector IT, Information Technology and Telecommunications