Information technology support engineer
AlwarSitevis LTD
...and permissions using Active Directory and Azure ADHandle incidents, service requests, and changes using ITSM tools (Service Now, Jira, etc.)Escalate complex issues to L3 teams and follow up until resolutionMaintain proper documentation, SOPs, and knowledge base articlesEnsure SLA compliance and high customer [...]
Category IT & Telecommunications / Sector IT, Information Technology and Telecommunications