Customer contact comms analyst-voice
BengaluruAccenture
...efforts across all channels. Responsibilities/Authorities • Assists agents with customer request/problem identification, resolution, and escalations. • Provides and follows defined procedures to accurately resolve issues/concerns. Documents troubleshooting efforts and customer information in data capture tool and when [...]
Job Type: Full-time
Category Customer Services & Call Centre
30+ days ago in Accenture