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Customer contact comms new associate messaging

GurugramAccenture

...customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues • To promote and maintain a high level of professionalism, [...]

Job Type: Full-time
Category Office & Administration

30+ days ago in Accenture

Customer contact comms associate messaging

GurugramAccenture

...customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues • To promote and maintain a high level of professionalism, [...]

Job Type: Full-time
Category Office & Administration

30+ days ago in Accenture

Customer contact comms associate messaging

GurugramAccenture

...customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues • To promote and maintain a high level of professionalism, [...]

Job Type: Full-time
Category Office & Administration

30+ days ago in Accenture

Customer contact comms associate messaging

GurugramAccenture

...customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues • To promote and maintain a high level of professionalism, [...]

Job Type: Full-time
Category Office & Administration

30+ days ago in Accenture

Record to report ops specialist

GurugramAccenture

...ops + HQ/Totco). On call all days through 10Q/K issuance Manage Cross business schedule process including validating accuracy of accounting; Manage CBA process Manage restricted/late JE -WF tool, process, governance, approvals, validation, coordination, communication; Book Late JE s USD overrides - manage process, validation, [...]

Job Type: Full-time
Category Office & Administration

30+ days ago in Accenture

Custom software engineer

BengaluruAccenture

...Design, Administration, IVR design, call flows, and routing. • Knowledge with APIs, JSON, and JavaScript. • Knowledge of Genesys Workforce Engagement (WEM), Reporting/Analytics, Omnichannel (Chat, Email, SMS), and Bot integration. • Experience integrating with systems like Salesforce, ServiceNow, MS Dynamics, or other [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Technology architect

BengaluruAccenture

...Design, Administration, IVR design, call flows, and routing. • Knowledge with APIs, JSON, and JavaScript. • Knowledge of Genesys Workforce Engagement (WEM), Reporting/Analytics, Omnichannel (Chat, Email, SMS), and Bot integration. • Experience integrating with systems like Salesforce, ServiceNow, MS Dynamics, or other [...]

Job Type: Full-time
Category Education, Training, & Library

30+ days ago in Accenture

Record to report ops senior analyst

GurugramAccenture

...ops + HQ/Totco). On call all days through 10Q/K issuance Manage Cross business schedule process including validating accuracy of accounting; Manage CBA process; Manage restricted/late JE -WF tool, process, governance, approvals, validation, coordination, communication; Book Late JE s; USD overrides - manage process, [...]

Job Type: Full-time
Category Banking, Insurance, Finance & Accountancy

30+ days ago in Accenture

Custom software engineer

BengaluruAccenture

...model output ? tool calls), latency & cost SLOs; alerts on hallucination/safety incidents. • Provider Abstraction: wrap OpenAI/Gemini/Azure OpenAI/Vertex behind an interface; capture provider/region, model/version, and quota routing. • RAG Ops: schedule index rebuilds, freshness windows, incremental sync, and search quality [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Custom software engineer

BengaluruAccenture

...model output ? tool calls), latency & cost SLOs; alerts on hallucination/safety incidents. • Provider Abstraction: wrap OpenAI/Gemini/Azure OpenAI/Vertex behind an interface; capture provider/region, model/version, and quota routing. • RAG Ops: schedule index rebuilds, freshness windows, incremental sync, and search quality [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture