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Customer contact comms analyst-voice

BengaluruAccenture

...and when required, transfers call or promptly notifies responsible party for resolution. • Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively Customer service refers to the assistance and support provided by a business or organization to its customers before, during, [...]

Job Type: Full-time
Category Customer Services & Call Centre

28 days ago in Accenture

Customer contact comms associate-voice

BengaluruAccenture

...and queries received via call, web chat, social media, or email. • Ensure proper use of tools and navigation, accurate and timely documentation, notification, escalation, tracking, transfer, and follow-up of all incidents. • Follow authentication, quality, process, and compliance guidelines to meet regulatory and client [...]

Job Type: Full-time
Category Office & Administration

28 days ago in Accenture

Delivery operations senior analyst-voice

BengaluruAccenture

...night. • Overtime and On-Call required Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be [...]

Job Type: Full-time
Category Office & Administration

28 days ago in Accenture

Customer contact comms associate-voice

BengaluruAccenture

...and queries received via call, web chat, social media, or email. • Ensure proper use of tools and navigation, accurate and timely documentation, notification, escalation, tracking, transfer, and follow-up of all incidents. • Follow authentication, quality, process, and compliance guidelines to meet regulatory and client [...]

Job Type: Full-time
Category Office & Administration

28 days ago in Accenture

Customer contact comms new associate-voice

BengaluruAccenture

...and queries received via call, web chat, social media, or email. • Ensure proper use of tools and navigation, accurate and timely documentation, notification, escalation, tracking, transfer, and follow-up of all incidents. • Follow authentication, quality, process, and compliance guidelines to meet regulatory and client [...]

Job Type: Full-time
Category Office & Administration

28 days ago in Accenture

Customer contact comms associate-voice

BengaluruAccenture

...and queries received via call, web chat, social media, or email. • Ensure proper use of tools and navigation, accurate and timely documentation, notification, escalation, tracking, transfer, and follow-up of all incidents. • Follow authentication, quality, process, and compliance guidelines to meet regulatory and client [...]

Job Type: Full-time
Category Office & Administration

28 days ago in Accenture

Customer contact comms associate-voice

BengaluruAccenture

...and queries received via call, web chat, social media, or email. • Ensure proper use of tools and navigation, accurate and timely documentation, notification, escalation, tracking, transfer, and follow-up of all incidents. • Follow authentication, quality, process, and compliance guidelines to meet regulatory and client [...]

Job Type: Full-time
Category Office & Administration

28 days ago in Accenture

Customer contact comms associate-voice

BengaluruAccenture

...and queries received via call, web chat, social media, or email. • Ensure proper use of tools and navigation, accurate and timely documentation, notification, escalation, tracking, transfer, and follow-up of all incidents. • Follow authentication, quality, process, and compliance guidelines to meet regulatory and client [...]

Job Type: Full-time
Category Office & Administration

28 days ago in Accenture

Sales operations senior analyst

BengaluruAccenture

...needs (e.g., when interaction/conference calls with team members in other time zones is required, at mid-month and month-end peak activity periods, when a critical issue requires immediate resolution, or when covering for a colleague in another area) Must have good internet connectivity and distraction-free environment for [...]

Job Type: Full-time
Category Banking, Insurance, Finance & Accountancy

28 days ago in Accenture

Customer contact comms associate-voice

BengaluruAccenture

...and queries received via call, web chat, social media, or email. • Ensure proper use of tools and navigation, accurate and timely documentation, notification, escalation, tracking, transfer, and follow-up of all incidents. • Follow authentication, quality, process, and compliance guidelines to meet regulatory and client [...]

Job Type: Full-time
Category Office & Administration

28 days ago in Accenture

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Customer contact comms associate-voice

Customer contact comms associate-voice

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Customer contact comms associate-voice

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