Application tech support practitioner
BengaluruAccenture
...ACD, IVR, Studio scripting, Omnichannel routing (Voice, Email, Chat, SMS, Social), Quality Management (QM), Workforce Management (WFM), Interaction Analytics and Personal Connection (Predictive Dialer) and Screen Recording • Create advanced call flows using CXone Studio, leveraging APIs, data dips, and real-time decision [...]
Job Type: Full-time
Category Fashion & Arts
30+ days ago in Accenture