Technology architect
BengaluruAccenture
...policies, AWS Lex. 2. In-depth knowledge of contact center KPIs, call flows, IVRs, agent routing, queue logic, callback handling, and escalation processes. 1. Amazon Contact Lens, Amazon Bedrock or Kendra, CI/CD & IaC (Infrastructure as Code), DevOps Additional Information: - The candidate should have minimum 12 years of [...]
Job Type: Full-time
Category Engineering & Architecture