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Rrn00017022 - service desk associate

BengaluruAccenture

...efficiently and effectively. Log and document client interactions, issues, and resolutions in the ITSM tool. Collaborate with team members to improve service delivery and enhance overall client experience. Professional & Technical Skills: Proficiency in Service Desk Management. Solid understanding of incident management [...]

Job Type: Full-time
Category Customer Services & Call Centre

1 day ago in Accenture

Infra tech support practitioner

BengaluruAccenture

...- Assist in the documentation of technical processes and procedures to enhance team knowledge. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Strong understanding of system [...]

Job Type: Full-time
Category Construction & Civil Engineering

1 day ago in Accenture

Application tech support practitioner

GurugramAccenture

...and client satisfaction. - Document and track client interactions and resolutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of client relationship management. - [...]

Job Type: Full-time
Category Education, Training, & Library

1 day ago in Accenture

Rrn00017013 service desk associate

BengaluruAccenture

...efficiently and effectively. Log and document client interactions, issues, and resolutions in the ITSM tool. Collaborate with team members to improve service delivery and enhance overall client experience. Professional & Technical Skills: Proficiency in Service Desk Management. Solid understanding of incident management [...]

Job Type: Full-time
Category Customer Services & Call Centre

1 day ago in Accenture

Custom software engineer

BengaluruAccenture

...systems. Provide detailed RCA documentation for incidents and production defects. Billing Troubleshoot invoice generation issues. Analyze rating, taxation, proration, and billing frequency problems. Support billing cycles, rebilling, and adjustments. Ensure accuracy in invoice amounts and usage calculations. General Ledger (GL) [...]