Quality engineering architect (test arch
BengaluruAccenture
...on enterprise contact center environments (like Genesys Cloud CX, Sprinklr, and cloud environments (AWS, Google Cloud)). In-depth understanding of Contact Center operations, call flows, and routing logic Proficient in testing IVR systems, automatic call distribution (ACD), agent workflows, and call transfer [...]
Job Type: Full-time
Category Engineering & Architecture