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Application tech support practitioner

BengaluruAccenture

...Desk Management, Service Desk Voice SupportGood to have skills : NAMinimum 2 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve [...]

Job Type: Full-time
Category Education, Training, & Library

30+ days ago in Accenture

Application tech support practitioner

BengaluruAccenture

...Desk Management, Service Desk Voice SupportGood to have skills : NAMinimum 2 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will [...]

Job Type: Full-time
Category Education, Training, & Library

30+ days ago in Accenture

Application tech support practitioner

BengaluruAccenture

...skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is requiredEducational Qualification : 15 years full time educationSummary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage [...]

Job Type: Full-time
Category Education, Training, & Library

30+ days ago in Accenture

Custom software engineer

BengaluruAccenture

...develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots. Roles & Responsibilities: - Design, configure, and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots. - Build and optimize Outbound [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Quality engineer (tester)

BengaluruAccenture

...Cyara Velocity, Cruncher and IVR/Voice testing. The candidate will be responsible for validating customer experience flows across Voice, IVR, Email, SMS, and Chat channels. Roles & Responsibilities: • Perform functional and regression testing of IVR and contact center workflows. • Create, update, and [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Custom software engineer

BengaluruAccenture

...scalable, secure, and customer-centric voice and chat workflows. Take ownership of delivery tasks, support issue resolution, drive automation initiatives, and contribute to practice growth by mentoring team members and fostering technical excellence. Roles & Responsibilities: • Review code, Lambda functions, and contact flows [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Custom software engineer

BengaluruAccenture

...scalable, secure, and customer-centric voice and chat workflows. Take ownership of delivery tasks, support issue resolution, drive automation initiatives, and contribute to practice growth by mentoring team members and fostering technical excellence. Roles & Responsibilities: • Review code, Lambda functions, and contact flows [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Quality engineering lead (test lead)

BengaluruAccenture

...• Validate omnichannel workflows: Voice, Chatbot, Email, SMS. • Execute performance/load tests using Cyara Cruncher and analyze results. • Configure and monitor Pulse CX monitoring test cases in production-like environments. • Troubleshoot failures across channels and provide root-cause analysis. • Participate in [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Custom software engineer

BengaluruAccenture

...scalable, secure, and customer-centric voice and chat workflows. Take ownership of delivery tasks, support issue resolution, drive automation initiatives, and contribute to practice growth by mentoring team members and fostering technical excellence. Roles & Responsibilities: • Review code, Lambda functions, and contact flows [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Quality engineering lead (test lead)

BengaluruAccenture

...• Validate omnichannel workflows: Voice, Chatbot, Email, SMS. • Execute performance/load tests using Cyara Cruncher and analyze results. • Configure and monitor Pulse CX monitoring test cases in production-like environments. • Troubleshoot failures across channels and provide root-cause analysis. • Participate in [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture