Workforce services senior analyst
BengaluruAccenture
...a contact center or service/sales/retail operations environment. • Strong proficiency in Excel (e.g., pivot tables, charts, formulas). • Experience with Capacity planning models, workforce management systems like NICE IEX, Geneys) • Basic understanding of contact center KPIs (e.g., AHT, shrinkage, service level, [...]
Job Type: Full-time
Category Banking, Insurance, Finance & Accountancy