Custom software engineer
BengaluruAccenture
...as NICE CXone, Genesys, Avaya, or similar, and familiarity with conversational AI platforms like NICE Cognigy for voice bot orchestration. Proficient in testing and troubleshooting call routing, escalation to live agents, and failure scenarios to ensure high availability and optimal caller experience. Demonstrates strong [...]
Job Type: Full-time
Category Education, Training, & Library
6 days ago in Accenture