Infra tech support practitioner
GurugramAccenture
...Contact Center/ACD concepts (IVR, skills-based routing, queues, call flows, reporting). - Hands-on experience operating Amazon Connect WebEx CC and/or Genesys Cloud CX. - Experience with adjunct systems (recording, WFM, dialers, CRM, SBC) and their integrations. - Proficiency in development/coding using Node.js, TypeScript, and [...]
Job Type: Full-time
Category IT & Telecommunications