Application tech support practitioner
BengaluruAccenture
...environments, with understanding of carrier-grade telephony infrastructure and integrations. • Deep understanding of cloud contact center architecture, IVR scripting, dialers, WFM, and quality monitoring. • Proficient in troubleshooting tools (e.g., Wireshark, SIP debuggers, NICE CXone Call Trace Analyzer). • Familiarity [...]
Job Type: Full-time
Category Fashion & Arts
30+ days ago in Accenture