American express - senior engineer/contact center architect
Gurgaon/GurugramAmerican Express private limited
...- Contact Center Product knowledge like Google CCAAI, Amazon LEX, Genesys.- Collaborate closely with business stakeholders, product owners and CX strategists to understand customer journeys, business objectives, and market trends, translating them into intuitive, human-centered conversational designs.- Design and implement [...]
Category Engineering & Architecture