It service desk director - itil frameworks
DelhiPrakhar Software Solutions Private Limited
...team of service desk managers, analysts, and support staff across multiple tiers (L1, L2), fostering a culture of technical excellence and customer focus.- Define, enforce, and drive achievement of stringent Service Level Agreements (SLAs) and operational Key Performance Indicators (KPIs) such as First Call Resolution (FCR), [...]
Category Management & Consulting