Technical service desk engineer
Navi Mumbaie-Stone Information Technology Private Limited
...skills-based routing and knowledgeable resources.- Maintaining a centralized knowledge base powered by ServiceNow to minimize non-productive time for end users 1, 2.Proactive Monitoring :- Deploying End User Computing Analytics (EUCA) to monitor device performance and interactions in real-time.- Collecting over 800 parameters [...]
Category IT & Telecommunications