Instructor senior analyst-voice
Navi MumbaiAccenture
...programs through assessments, feedback surveys, and performance metrics. • Collaborate with team leads and managers to identify training needs and implement targeted improvement plans. • Analyze agent performance data to identify trends and recommend strategies for continuous improvement. 5. Quality Assurance: • Ensure [...]
Job Type: Full-time
Category Education, Training, & Library
30+ days ago in Accenture