Call jobs in 19 at Accenture 991 -1000 of 1256 (0.002s)

Application support engineer

BengaluruAccenture

...and lead technical/non-technical bridge calls, coordinate multi-party resolution efforts, maintain stakeholder communication, and drive restoration of services. • Manage the full lifecycle of major incidents: detection, escalation, resolution, executive reporting, shift handovers, and post-incident reviews. • Maintain and [...]

Job Type: Full-time
Category Management & Consulting

30+ days ago in Accenture

Quality engineering lead (test lead)

BengaluruAccenture

...CCaaS journeys and customer call flows. • Ability to interpret KPIs like latency, SLA, MOS (basic), IVR routing accuracy. • Strong communication and defect-reporting skills. • Ability to estimate CCaaS testing effort and support proposal building. -Good to Have • Knowledge of Botium or chatbot testing frameworks. • [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Quality engineering lead (test lead)

BengaluruAccenture

...CCaaS journeys and customer call flows. • Ability to interpret KPIs like latency, SLA, MOS (basic), IVR routing accuracy. • Strong communication and defect-reporting skills. • Ability to estimate CCaaS testing effort and support proposal building. -Good to Have • Knowledge of Botium or chatbot testing frameworks. • [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Custom software engineer

BengaluruAccenture

...queue routing, whisper prompts, call recording, and voice bot integrations. • Hands-on experience in building serverless workflows using Lambda (Node.js/Python), with seamless integration to services like DynamoDB, S3, Lex, and external REST APIs. • Skilled in designing and integrating Lex V2 bots for natural language [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Quality engineer (tester)

BengaluruAccenture

...• Validate DTMF, prompts, call routing logic, and basic NLU responses. • Execute and analyze results for Velocity regression dashboards. • Work with QA leads to log defects, perform retesting, and maintain test artifacts. • Assist in test data creation and test documentation for CCaaS implementations. • Collaborate [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Custom software engineer

BengaluruAccenture

...queue routing, whisper prompts, call recording, and voice bot integrations. • Hands-on experience in building serverless workflows using Lambda (Node.js/Python), with seamless integration to services like DynamoDB, S3, Lex, and external REST APIs. • Skilled in designing and integrating Lex V2 bots for natural language [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Infrastructure engineer

PuneAccenture

...SD-Access. • Drive troubleshooting calls to resolution with strong technical acumen and communication skills. • Perform Root Cause Analysis (RCA) for critical network incidents. • Develop and maintain Standard Operating Procedures (SOPs), runbooks, and troubleshooting guides. • Support change management, maintenance [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Quality engineering lead (test lead)

BengaluruAccenture

...CCaaS journeys and customer call flows. • Ability to interpret KPIs like latency, SLA, MOS (basic), IVR routing accuracy. • Strong communication and defect-reporting skills. • Ability to estimate CCaaS testing effort and support proposal building. -Good to Have • Knowledge of Botium or chatbot testing frameworks. • [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Infrastructure engineer

PuneAccenture

...SD-Access. • Drive troubleshooting calls to resolution with strong technical acumen and communication skills. • Perform Root Cause Analysis (RCA) for critical network incidents. • Develop and maintain Standard Operating Procedures (SOPs), runbooks, and troubleshooting guides. • Support change management, maintenance [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture

Quality engineering lead (test lead)

BengaluruAccenture

...CCaaS journeys and customer call flows. • Ability to interpret KPIs like latency, SLA, MOS (basic), IVR routing accuracy. • Strong communication and defect-reporting skills. • Ability to estimate CCaaS testing effort and support proposal building. -Good to Have • Knowledge of Botium or chatbot testing frameworks. • [...]

Job Type: Full-time
Category IT & Telecommunications

30+ days ago in Accenture